Support

Frequently Asked Questions

Frequently Asked Questions

What products does 26soho.com offer?

26soho.com offers a wide range of home textile and decorative products, including Bedding, Pillows, Down Pillows, Pillow Covers & Shams, Home Decor, Frames, Comforters, Silk Comforters, Pillow Cases, Decorative Pillows, Travel Pillows, Throw Pillows, Sheets, Duvet Covers and Bed Skirts, Blankets & Quilts, Bath, Bath Accessories, Clothing and Accessories, Bath Robes, Shams, and Pillow Covers.

What materials are used in your bedding and pillows?

We use a variety of premium materials across our products, including cotton, sateen, and blends for sheets and pillow cases, high-fill power down for down pillows and comforters, as well as synthetic and natural fillings for throw pillows and blankets. Specific materials vary by product and are listed on each item page.

How do I determine the right pillow type for me?

Choosing the right pillow depends on your sleeping position, firmness preference, and any neck or shoulder concerns. We recommend considering whether you sleep on your back, side, or stomach, and selecting a pillow with appropriate loft and support. Detailed product descriptions and size guides on each item page can help you decide.

What sizes are available for bedding and sheets?

We offer a range of sizes to fit standard bed dimensions, including Twin, Full/Queen, King, and California King, along with varying sheet and duvet cover dimensions. Exact sizes are listed on each product page.

Do you offer matching sets or coordinated collections?

Yes. Many of our products are sold as coordinated sets or part of a collection, making it easy to achieve a cohesive look. You can find matching items such as duvet covers with coordinating pillow shams, decorative pillows, and bed skirts within the same product group or collection page.

What is your return policy?

We offer a customer-friendly return policy for eligible items. If you’re not satisfied with a product, you can initiate a return within the specified window from delivery. Please refer to our Returns page for details on eligibility, conditions, and process.

How long does shipping take?

Shipping times vary by location and product availability. Standard processing times apply after order placement, followed by carrier delivery estimates. You can view estimated shipping times during checkout and on your order confirmation.

Do you ship internationally?

We ship to select international destinations. International orders may incur duties, taxes, and additional fees. For exact availability and rates, please check the Shipping section during checkout or contact our support team.

How can I track my order?

Once your order ships, you will receive a shipment confirmation email with a tracking number. You can also log into your account on our site to view order status and tracking information.

What if an item is out of stock?

If an item is out of stock, you can sign up for stock alerts on the product page to be notified when it becomes available again. We also offer similar products in our catalog to help you complete your purchase.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased and redeemed online. Gift cards are a great option for gifting bedding, home decor, and accessories.

How do I care for my bedding and textiles?

Care instructions vary by material. Most cotton and pillow fabrics are machine washable with similar colors, using a gentle cycle and mild detergent. Down products may require low heat drying and fluffing. Always refer to the care label on each item for specific instructions.

Can I return personalized or monogrammed items?

Personalized or monogrammed items may be subject to different return policies. Please review the product page and our Returns policy for details on customized products.

How do I contact customer support?

You can contact our customer support team via the contact form on our website, by email, or by phone. We’re here to help with product questions, order status, and returns.

Theme